FAQs Child & Elder Care Companies

Q: Do you require a setup fee or contract to engage your employment investigative services?

A: We do not have a setup fee of any kind. However, as a licensed investigative firm, we require a written agreement. This agreement creates an understanding of expectations, compliance, and the full scope of services and is beneficial for both parties. We seek to build longstanding and strong relationships with you, our client; however, all agreements are easily terminated should you wish.

Q: Do you use databases for criminal records?

A: Absolutely Not! Not only is the information stale and potentially incorrect, but using it to determine employment decisions could place you in violation of Federal and State Laws.

Q: How long does it take to complete a background investigation report?

A: We can typically return a completed background report in 24-72 hours. As the information comes directly from local, State, and Federal courts, thus they are inaccessible during holidays. Additionally, if we need to pull case files to positively ID the subject of the report, this could create delays. We immediately communicate with our clients should such a delay occur.

Q: Do you outsource any information or research overseas?

A: No, 100% of our services are conducted only in the United States and by our own fully trained employees.

Q: Are you and your investigative Reports compliant with the Fair Credit Reporting Act (FCRA)?

A: Yes. We are an Investigative Consumer Reporting Agency (CRA), and therefore we are mandated by the FCRA to comply with all FCRA guidelines, rules, and regulations.