Service Feedback
Please send us your commendations or concerns.
We value you and are committed to providing you with excellent service. Mohr Information & Investigative Services requires our employees to provide our standards with integrity. Knowing what you are experiencing helps us with our accountability and continual improvement process. Whether you wish to commend one of our employees or if you believe one of our employees has acted improperly or did not deliver our service standards, we want to hear from you and appreciate you sharing.
Commendations
Employees can receive no more significant recognition than a compliment from those they have assisted and delivered our service standards. A few words of thanks mean a great deal. In cases where a phone call or email of appreciation is received, the employee and their leadership team are made aware of the outstanding performance. A copy of the letter is then placed in the employee’s personnel file, and if appropriate, a commendation and further recognition are awarded.
Concerns
In order to deliver what we promise, which is our goal, we need to know if you have any concerns about our employees and service. A prompt and thorough investigation will be conducted in cases where a phone call or email with a concern is received. Appropriate discipline, remedial training, or other corrective action will occur if a problem is substantiated.
I thank you for helping us best serve you!
Sincerely,
James W Mohrmann
Please fill out our form or call us to share your commendations or concerns:
Phone: 540-678-8775. If you want to speak with Mr. James Mohrmann, please call him or fill out your company name, your name, phone number, and email address, and he will be in touch with you, otherwise, you can stay anonymous.